Universal Hospitality
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IN STOCK
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Universal Hospitality! is an affordable, in-house customer service program designed for implementation of all types and sizes of organizations, agencies, businesses, and entities. The program is designed to improve the hospitality skills of all levels of employees to proactively exceed your customer’s expectations in all levels of service delivery.
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Universal Hospitality! is a simple, common sense approach to understanding the impact you have on your visitors. You have the opportunity to help put people at ease, to be personable, to proactively solve problems, and to welcome guests into your establishment. Your welcoming ways will insure the success of your company. The impression left with your customers will remain with them indefinitely – good or bad. Your company’s image depends on the treatment of your customers day in and day out. |
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The goal of Universal Hospitality! is to create awareness within your company of the value that quality service brings to each customer. Every guest should be treated as a VIP, just as you would like to be treated. Each customer comes to you with their own set of expectations for their visit.
Universal Hospitality! will assist your staff in understanding how to satisfy and even exceed those expectations for everyone’s benefit. If customer’s enjoy your service, they may choose to extend their stay or return soon and tell others how uniquely they were served. This means more revenue for your company as well as presenting your company as an ambassador of homestyle hospitality. |
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Universal Hospitality! comes with a trainer’s manual and participant worksheets that walk your staff through an imaginary home of the couple know as the Tality’s. Hoss P. Tality is the man of the house and represents the “DO” list of ways to act and Faye Tality is his wife that represents the “DON’T” list of ways to act. Please join the walking tour through the Tality’s home to help your staff understand their individual role in each customer’s experience and the importance of quality service. |
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Now, when you purchase Universal Hospitality! you can personalize the trainer's manual and participant workbook with your own company name! Simply fill in your company name during purchase in the appropriate box and you're on your way to "Your Company" Hospitality!
** Universal Hospitality will be mailed to the shipping address specified during purchase. Please allow 5 to 7 business days for delivery. |
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